Shipping Policy

At Abonow Sport, we are committed to delivering your fitness equipment quickly, safely, and transparently. Please review our shipping policy below.

1. Shipping Coverage & Exclusions

Eligible Delivery Area: We ship exclusively to the 48 contiguous United States and Washington, D.C.

Exclusions: Currently, we do not ship to Alaska (AK), Hawaii (HI), Puerto Rico (PR), Guam (GU), U.S. Virgin Islands (VI), PO Boxes, or APO/FPO/DPO military addresses.

2. Shipping Costs

Free Standard Shipping: We offer 100% Free Ground Shipping on all walking pads and treadmills within the 48 contiguous U.S. states and Washington, D.C.

No Hidden Fees: There are no additional handling fees or unexpected surcharges at checkout.

3. Order Processing & Transit Times

Total Delivery Time = Processing Time + Shipping Transit Time.

Order Cut-Off Time: 5:00 PM (ET), Monday – Friday.

Processing Time: Orders are processed and dispatched within 1–2 business days (Monday – Friday, excluding U.S. federal holidays).

Transit Time: Once dispatched, delivery typically takes 3–7 business days via standard ground carriers (FedEx, UPS, or regional freight partners).

4. Order Tracking

Once your package is dispatched from our fulfillment center, you will receive a shipment confirmation email with an active tracking number.

Please allow 24–48 hours for tracking details to update in the carrier's system.

You can also track your shipment anytime on our Track Your Order page.

5. Damaged, Lost, or Delayed Packages

Items Damaged in Transit: Please inspect your package upon delivery. If your equipment arrives damaged, contact us within 48 hours with your order number and photos/videos of the damaged packaging and product. We will provide a prompt replacement or refund.

Lost Packages: If tracking indicates delivery but you cannot find your package, check around your property and with neighbors first. If still missing, contact us immediately to initiate a trace claim.

6. Address Corrections

Please ensure your shipping address is accurate before submitting your order. If you need to make changes, contact us immediately. Once an order has been dispatched, address modifications cannot be guaranteed.

7. Contact Us

For any shipping inquiries, please contact our support team:

Email: service@abonowsport.com

Phone: +1 (213) 956-3107

Support Hours: Monday – Friday, 9:00 AM – 6:00 PM (ET)

Logistics Address: 5521 Schaefer Ave, Chino, CA 91710