FAQs

We ship exclusively to the 48 contiguous United States and Washington, D.C. Currently, we do not ship to Alaska, Hawaii, Puerto Rico, Guam, the U.S. Virgin Islands, PO Boxes, or APO/FPO/DPO military addresses.

All orders are shipped directly from our domestic US warehouses via standard ground shipping (including FedEx, UPS, USPS, and trusted regional partners).

No. We currently offer free standard shipping only to the 48 contiguous United States and Washington, D.C. We do not ship to Alaska, Hawaii, Puerto Rico, Guam, the U.S. Virgin Islands, PO Boxes, or APO/FPO/DPO military addresses.

We offer a 30-day return window from the delivery date. Returned items must include all accessories and meet the conditions outlined in our Refund & Return Policy. Please use the original packaging whenever possible. If unavailable, suitable protective packaging may be used. Contact service@abonowsport.com to initiate a return before sending items back.

All Abonow walking pads and treadmills include a 1-Year Limited Warranty covering manufacturing defects and core mechanical parts, including the motor and steel frame.

No, we do not charge any restocking fees ($0 restocking fee).

If the product arrives defective or damaged, we provide a prepaid return label at our expense. For customer remorse (changed mind), the customer is responsible for return shipping costs.

Our walking pads are 100% pre-assembled and ready to use right out of the box. Larger incline treadmills require minimal setup (attaching handlebars and console with included tools, taking under 15 minutes).

For moderate home use (3–5 hours weekly), apply 5–10 ml of silicone lubricant under the center of the belt every 2–3 months. For intense daily running, lubricate every 4–6 weeks.

Use the included Allen wrench on the rear roller bolts. If the belt shifts right, turn the right bolt 1/4 turn clockwise. If it shifts left, turn the left bolt 1/4 turn clockwise, then run at low speed for 1 minute to verify alignment.

E07 means the magnetic safety key is not detected. Ensure the red safety clip is attached firmly in the yellow zone. If E07 persists, gently wiggle the magnet around the sensor area to reset.

E01 indicates a signal communication error. Turn off power, unplug the treadmill, and check that the cable inside the upright frame is securely plugged in.

These indicate motor overcurrent or excessive belt friction. Turn off for 15 minutes to cool down, add 5–10 ml of silicone oil under the belt, and avoid resisting the belt during runs.

A light ticking sound on a new machine is normal during the break-in period. Run the machine unloaded at medium speed for 10–15 minutes.